Методическая разработка "Business English"

Разделы: Иностранные языки


Содержание курса

Тема

Кол-во часов

1

You are Welcome (Introduction)

2

2

At the Hotel

2

3

At the Conference

2

4

Business Meeting

2

1. You are Welcome (Introduction)

Active Vocabulary:

introduce

представлять, знакомить

luggage

багаж

colleague

коллега

perfect

совершенный, идеальный

successful

успешный

suitcase

чемодан

comfortable

удобный

certainly

конечно

to be tired

уставать

on one's part

с чьей-либо стороны

to do one's best

сделать всё возможное

Read and translate the dialogue.

Mr. Peterson and Mr.Smith have arrived in Moscow to take part in the conference. Mr.Petrov is meeting them in airport.

Vladimir Petrov: Excuse me, are you Mr. Smith?

William Smith: Yes, That's right. My name is William Smith. I'm from Toronto, Canada.

Vladimir Petrov: My name is Vladimir Petrov, Director of Marketing Department. How do you do.

William Smith: How do you do, Mr.Petrov. Let me introduce my colleague to you. This is Mr. Andrew Peterson, Manager of the Dealing Department.

Vladimir Petrov: How do you do.

Mr.Peterson, I'm pleased to meet you. Welcome to Moscow.

Andrew Peterson: How do you do , Mr.Petrov. Nice to meet you.

Vladimir Petrov: No problems with the luggage?

William Smith: No, everything is all right.

Vladimir Petrov: So we can go now. How was the flight Mr.Peterson? You are not tired,I hope.

Andrew Peterson: Everything was just perfect.

Vladimir Petrov: Do you travel much?

Andrew Peterson: Yes, I often go on business abroad. This year I've been to Great Britain, France, Spain and the United States.

Vladimir Petrov: What languages do you sspeak, Mr.Peterson?

Andrew Peterson: I speak French, German, Italian, Spanish.

Vladimir Petrov: Do you speak Russian?

Andrew Peterson: Unfortunately, I don't. If I had the chance, I'd be glad to learn it.

William Smith: Have you noticed what wonderful weather we're having!

Andrew Peterson: A perfect day! That's why I hope our visit will be successful.

Vladimir Petrov: I hope so too. On our part we'll do our best. Here is our car. Put your suitcase in the boot of the car, please.

William Smith: Can I put this bag on the seat here?

Vladimir Petrov: Certainly! Are you comfortable?

William Smith: Yes, thank you. Do not worry, everything is just perfect!

Vladimir Petrov: Then let's go. To the hotel, please.

Writing Practice

Exercise 1. These are sentences you may hear or say when introducing people..Make them complete.

  1. Let me___________ myself. ____ name is William Smith.
  2. Are you from Canada? Is _____first language French or English?
  3. He speaks French. It is _____native language.
  4. This woman travels a lot. But it is _____first visit to China.
  5. We are from Russia._____native language is Russian.

Exercise 2. Think to what questions these answers were given and write down these questions.

  1. I'm Mr.Smith.
  2. I'm from Toronto.
  3. He is Manager of the Dealing Department.
  4. My flight was just perfect.
  5. Here is our car.

Please work as an interpreter.

  1. Это моя коллега. Она из Канады. Она много путешествует, но это её первый визит в Россию.
  2. Как вы поживаете? Рад видеть Вас.
  3. Вам удобно? Не беспокойтесь, всё хорошо.
  4. Как прошёл Ваш полёт? Вы устали? - Нет всё было чудесно.
  5. Вы можете говорить по-немецки? Да, конечно!

Role Play.

Exercise 1. Introduce yourself to your business partner according to the model

Let me introduce myself
My name is…
I am from…
I am (occupation)…
I speak…
My native language is…

Exercise 2. Introduce your colleague to your business partner.

Exercise 3. Have a talk with your business partner about travelling, countries and languages.

Ask your friend

if he/she likes travelling
whether he/she travels a lot
if he/she travels a lot
if he/she takes a lot of luggage along
what countries he/she has been to
where he/she is planning to go
what languages he/she speaks and is learning now

2. At the Hotel

Active Vocabulary

to desire

желать

to sign

подписывать(ся)

to check out

выписываться

to accept

принимать

to exchange

обменивать

splendid

великолепный

to dial

набирать номер

news-stand

газетный киоск

room service

бюро обслуживания

exchange office

обменный пункт

single room

одноместный номер

double room

двухместный номер

coffee stall

кафе

snack bar

буфет

to make a reservation

сделать предварительный заказ

to book a single room

заказать одноместный номер

to be hungry

быть голодным

Read and translate the dialogue.

Mr.Peterson and Mr.Smith are planning to spend three days in Moscow. They have just come to the hotel where they would like to stay at.

Andrew Peterson: Good morning!

Clark: Good morning!

Andrew Peterson: I've booked two single rooms beginning Tuesday.

Clark: Your names, please.

Andrew Peterson: Andrew Peterson and William Smith.

Clark: Here you are. Fill in the form, please. How long are you planning to stay?

Andrew Peterson: We are expecting to stay for three days.

Clark: Sign here, please. Here are your keys, room fifty-one and room fifty two.

William Smith. Where can we buy English and Canadian newspapers?

Clark: At the newsstand downstairs. There they sell the Times, the Toronto Star.

William Smith. Do they accept dollars?

Clark: Yes, but if you want you can exchange money at the exchange office.

William Smith: Splendid! Let's go there.

Andrew Peterson: I'm afraid I feel like having something to eat.

William Smith: I'm also hungry. Where is the restaurant?

Clark: It's downstairs. It should be closed now. But there are coffee stalls and snack-bars on the floors of the hotel.

Andrew Peterson: Can we have breakfast in the room?

Clark: No problem, you can order it by phone.

Andrew Peterson: That's nice. Whom can I ask to wake me up in the morning?

Clark: Please dial the room service number and ask for morning call at the time you desire.

Andrew Peterson: Thank you.

Writing Practice

Exercise 1. Fill in a registration card of the hotel you are going to stay at.

Full name
Citizenship
Nationality
Permanent address
Date of birth
Place of birth
Purpose of the visit
Duration of the visit

Exercise 2

Imagine that you are staying at the modern hotel. Write to your friend what facilities there are in the hotel.

Exercise 3

Explain your colleague what he/she can do or cannot do at the exchange office, a newsstand, a bar, a post office, a swimming pool, a room service, a café.

Communicating activity.

Practice what you can say or hear communicating with people.

Exercise 1

Say that you want: to have a cup of strong coffee, to watch TV, to have a good dinner, to have a good rest, to listen to music.

Use the model

I feel like having something to eat.

Exercise 2

Ask and answer as I the model:
Are you planning to go anywhere this summer?
I′d like but I can't.
Use the following helpful phrases:

to take part in the conference;
to go to a summer resort;
to go on an excursion;
to take part in the discussion;
to exhibit the model;
to arrange the exhibition.

Exercise 3.

Say what you would like to do.

Use the following helpful phrases:

to make a reservation;
to book a single room;
to go to a snack bar;
to buy a magazine;
to extend the payment period;

3. At the Conference

Active Vocabulary

to register

регистрироваться

fee

плата

terms

условия соглашения

setting

заседание

discussion

дискуссия

round-table talk

беседа за круглым столом

exhibition

выставка

to include

включать

schedule

план, расписание

participant

участник

to hold (held, held)

проводить

registration desk

бюро регистрации

registration form

регистрационный бланк

to fill in

заполнять

registration fee

регистрационный взнос

payment order

платёжное поручение

terms

условия соглашения

Read and translate the dialogue.

Mr.Peterson and Mr.Smith are at the registration desk. They are speaking with Mr.Petrov about the schedule of the conference.

Vladimir Petrov: Good morning, Mr.Peterson. Good morning, Mr.Smith.

Andrew Peterson: Good morning, Mr.Petrov.

William Smith: Good morning, Mr.Petrov.

Vladimir Petrov: How are you today?

William Smith: Fine, thank you and how are you?

Vladimir Petrov: Just fine, thanks. You can't feel bad on a sunny day like that, can you?

William Smith: Of course not.

Vladimir Petrov: Have you already passed the registration?

Andrew Peterson: Not yet.

Vladimir Petrov: So we should come up to the registration desk and fill in our registration forms.

Registration officer: Introduce yourself, please.

William Smith: William Smith. Manager of " Balley and Company. I am an economist.

Andrew Peterson: I'm Andrew Peterson, Manager of the Dealing Department.

Registration officer: Your profession, please.

Andrew Peterson: I' am a lawyer.

Registration officer: Have you already paid your fees?

William Smith: Of course, we have. Here are the copies of our payment orders.

Vladimir Petrov: The schedule of the conference is very busy: sittings, discussions, round table talks, interviews, exhibitions and a large social program.

William Smith: What does a social programmer include?

Vladimir Petrov: Visiting art galleries, museums, theaters, monuments. If you wish to visit this places you should check in the program tomorrow morning.

William Smith: Fine, I'd like to see as much as possible.

Andrew Peterson: Where will the opening ceremony be held?

Vladimir Petrov: In the conference hall. Tomorrow we'll meet at our Head office and discuss the terms of our contract.

Andrew Peterson: O.K.

Vladimir Petrov: Oh, here is the group of the conference participants. Let's join them.

Writing Practice

Exercise 1. Respond to the imperatives according to the pattern:

Book seats!
But I′ve already booked them.
Make an appointment!
Answer the letter!
Examine the samples!
Establish new business contact!
Increase sales to European countries!

Exercise 2. Translate the following sentences.

  1. Вам следует заполнить регистрационный бланк.
  2. Вам следует заплатить регистрационный взнос.
  3. Он должен показать платёжное поручение.
  4. Они должны пройти в зал для конференции.
  5. Мы должны обсудить условия нашего сотрудничества.

Communicating activity.

Say what you have learnt from the dialogue about:

  1. the participants of the conference;
  2. the duties of the participants of the conference;
  3. the schedule of the conference.

Say whether these statements are true or false.

  1. Mr. Peterson has sent his registration fee by mail.
  2. Mr.Smith. is a well-known writer.
  3. A social program includes round -table talks and sittings.
  4. The opening ceremony will be held in the conference hall.
  5. If the participants want to take part in social program they should pay registration fees.

Render the text as if you were Mr.Peterson, Manager of the Dealing Department.

4. Business Meeting

Active Vocabulary:

reason

причина

competitor

конкурент, соперник

to quote

назначать цены

to increase

увеличивать

discount

скидка

to satisfy

удовлетворять

to agree to something

соглашаться с чем-либо

to agree with somebody

соглашаться с кем-либо

to depend (on)

зависеть

to be in business with somebody

иметь деловые отношения с кем-либо

to take into consideration

принимать во внимание

to have an opportunity

иметь возможность

to settle the matter

урегулировать вопрос

a guarantee period

гарантийный период

Read and translate the dialogue.

Mr.Peterson and Mr.Smith are at the Head office. They are discussing the terms of a new contract.

Andrew Peterson: Good afternoon, Mr.Petrov!

Vladimir Petrov: Good afternoon, Mr. Peterson!

William Smith: Good afternoon! Nice to see you again, Mr.Petrov! You are looking Well, I must say. How are things with you?

Vladimir Petrov: Not bad, thank you. And how are you?

William Smith: Fine, just fine. I always feel well in beautiful weather like this.

Vladimir Petrov: Will you sit down. Make yourself comfortable. Tea or coffee?

William Smith: Coffee, please.

Vladimir Petrov: Well, let's get down to business. I expect you want to discuss our new contract.

Andrew Peterson: That's right. Have you seen our latest price-list?

Vladimir Petrov: Yes, and there is one thing in it we can't agree to. The price is unreasonably high. We are in close touch with the world market and our information is that your competitors are quoting lower prices.

Andrew Peterson: It is true. The price is high, but you should take into consideration the fact that this model is the latest word in electronic industry.

Vladimir Petrov: We know all that. Will the final price depend on the quantity of computers we'll buy from you, Mr. Peterson?

Andrew Peterson: That's right. If you increase your order to five computers we'll be able to provide you a 2 per cent discount on the price.

Vladimir Petrov: We've been in business with you for a long time and we hoped you would offer us better terms.

William Smith: We can extend the guarantee period by three months.

Vladimir Petrov: That's fine, thank you. These terms are more favorable. Is transport packing included in the price?

Andrew Peterson: Yes, of course. We pay a special attention to this matter. We do our best to satisfy our customers and make our product really competitive and attractive for overseas markets.

William Smith: Do you agree to the other terms and conditions?

Vladimir Petrov: Yes, quite, I think we've settled all the matters. I suppose we can start drawing up a contract.

Andrew Peterson: We hope our cooperation will be useful and mutually beneficial.

Vladimir Petrov: There are good opportunities ahead for our companies and we must try not to miss them.

I Writing Practice

Exercise 1. Open the brackets. Use am, is, are.

  1. Your products (to be) well known on the world market.
  2. They (to be) one of the leading manufacturers of the TV-sets.
  3. These goods (to be) in a great demand.
  4. Our cooperation (to be) useful and beneficial.
  5. There (to be) good opportunities ahead.

Exercise 2. Use Past Simple or Present Simple.

  1. They (to be) in business with you for a long time.
  2. We (to visit) the exhibition in Toronto last month.
  3. He (to be) never abroad.
  4. I (to be) in Volgograd four years ago as a member of the delegation.
  5. We (to sign) already the contract.

Exercise 3. Insert prepositions.

  1. I have an appointment….Mr.Fyodorov.
  2. We produce the goods….increasing quantities.
  3. There are good opportunities ahead…our companies.
  4. We can extend the guarantee period…three month.
  5. Transport packing is included…the price.

Communicating activity.

Practice what you can say or hear communicating with people

Exercise 1. Think and answer the questions using the dialogue.

  1. Why couldn't the Customers accept the price quoted in the Seller's latest price-list?
  2. On what conditions did Mr.Smith agree to reduce the price?
  3. What better terms did the Sellers offer?
  4. Can the terms of the company be considered favorable or not? Why?
  5. What allowed both companies to start drawing up the contract?

Say:

a) what you've learnt from the dialogue about the position of the Sellers (Customers)?

b) what business matters must be discussed before you sign a contract?