Обучение письменной речи на этапе развития речевого умения: "Особенности делового письма"

Notes on the lesson

Timing Regime

• Warming Up/ Introduction

2) Discussion of the latest News

5 min

• Basic Part

You know that information could be spread through television - News program is a good example, you can also get information reading newspapers, and you can transmit information talking to each other, surfing the net, e-mailing and writing to each other or to different people. Today we continue speaking about letters.

T: Why people write letters?

T: You are right. Is it important to think about who we are writing to?

T: Are there any factors which help us to decide whether the letter is formal or informal?

• The opening of the letter (e.g. Dear Sir/Madam or Dear Mary)
• The topics in the letter (e.g. when formal, they should be only facts)
• The language used (e.g. formal or informal)
• The closing of the letter and the name at the end of it (Yours sincerely, Peter Brown or Love, Peter etc)

T: Do you remember the general outline of the letter?

(ПРИЛОЖЕНИЕ 1)

III. Now we are going to speak about transactional letters and the letter of complaint in detail.

1) A transactional letter has a practical purpose. You want to get something done and it requires a reply from the person you send it to. The reply is based on advertisements, other writing input, and letters.

Please open your books, page 50 and read about when we could write a letter of complaint.

St 5: A letter of complaint is written when one wants to protest about specific problem.

What does the language used depend upon?

2) Look at the blackboard please. Here you can see how to start and finish the letter of complaint in a mild and strong form.

Опора на доску (ПРИЛОЖЕНИЕ 2)

3) Let’s have a look at the outline for the letter of complaint.

Опора с планом на доску (ПРИЛОЖЕНИЕ 3)

While writing a letter try to organize the information clearly into paragraphs. Make sure each paragraph has a topic.

4) Now it’s time to practice:

Read the letter of complaint and number the paragraphs in the right order. Then find a topic of each paragraph. Is it a mild or strong complaint? Justify your answer. Add salutation and name.

Ex.3 p. 50

(ПРИЛОЖЕНИЕ 4)

The KEY

5) Writing this kind of letter is not an easy matter, so I would like to give you a piece of practical advice:

Опора на доску (ПРИЛОЖЕНИЕ 5)

1. Always read the instruction carefully and decide on the appropriate style of the letter: formal or informal.
2. Timing: read the instruction (5 min),

write a plan/ think of ideas (10 min),

write your answer (25 min)

check your work thoroughly (5 min).

3. Include all the information provided in the question using you own words.
4. Explain in the first sentence why you are writing.
5. State in the last sentence what you expect from the reader.
6. Use key words from the information given. Don’t copy whole sentences.
7. If asked to write to an official or company, you should:
• begin your letter with either Dear Sir/Madam or Mr/Ms/Dr + the person’s surname
• use formal language
• end your letter with Yours sincerely/ Yours faithfully
• sign your letter with tour full name

6) Let’s imagine that you have read the following advertisement about a wonderful vacuum cleaner:

(ПРИЛОЖЕНИЕ 6)

7) And you have bought it by mail order from a firm in GB and you found out that it doesn’t fit the description.

8) Write the comments on the advertisement

8) Pay attention to the address of the firm and the position of the person you are writing to – manager of the department (that means formal language have to be used)

5 min

10 min

5 min

10 min

5 min

10 min

• Conclusion

How many paragraphs would be there?

• Homework

90 min